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Let us know if you have any questions related to our services
Let us know if you have any questions related to our services
e-POM has a pool of mediators in most countries of the EU and the UK. The services offered by e-POM are to maintain a website for arranging mediation between online platforms and their business users, to administer the bringing about of mediation proceedings between customers, to facilitate the choice of a mediator from the pool and inform the mediator of his appointment by the parties. e-POM does not provide mediation services itself. The customers will enter into a separate agreement with the mediator.
e-POM executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
The customer indemnifies e-POM against all third-party claims that are related to the services supplied by e-POM.
Every right of the customer to compensation from e-POM shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.
e-POM is entitled to amend or supplement these general terms and conditions.
Drawn up on 30 June 2020.
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